About Me

I’m a global Computer Engineer, with years of broad and deep experience in Information Technology System Engineering, as well as Web Design & Development. My enthusiasm about business, finance and teamwork motivates me to learn new skills to equip myself with the skillset needed for technology leadership positions in different field of interest that range from Software, Healthcare, Marketing and other areas.

Contact Details

Rifaat Kouaider
Los Angeles, CA
(424) 253-6141
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Education

California State University, Northridge

Computer Engineering, B.S.  • December 2019 

Moorpark College

Applied Mathematics, A.A.    • May 2016 

Work

Central System Engineer

HealthSpaces • June 2022 – Present

  • All duties of an Onsite Engineer below
  • H-Suite Software Development
  • Travel across the US to recruit, interview, hire, train and oversee Onsite Technology Engineers
  • Architect and implement hardware and software solutions for clients (Phone systems, network devices, workstations, xray and MRI imaging machines, etc.)
  • Manage and maintain excellent clients’ relationships
  • Configure and install different kind of servers and virtual machines (Azure, Terminal Servers, Database, etc.)
  • Conduct and lead meetings with clients’ leadership boards to architect technology roadmaps
  • Oversee and direct internal marketing initiatives

Onsite Engineer

HealthSpaces • June 2020 – June 2022

  • Installed and maintained servers, network, cloud storage, and workstations
  • Provided excellent frontend and backend software and hardware support
  • Managed Active Directory and Office 365 credentialing along with multiple access/membership layers
  • Monitored technology infrastructure at new clinic construction sites
  • Regulated multiple tiers of third-party support escalation
  • Managed and updated technology inventory
  • Managed business relationships with a multi-million-dollar, large size corporation client

Web Developer

Studio DBJ, LLC • January 2020 – June 2020

  • Created modern, interactive and mobile-friendly in-house and client websites
  • Developed comprehensive application testing procedures
  • Updated existing clients’ websites to be more relevant to current technologies and meet security and functionality standards
  • Specified and reviewed projects scope and requirements
  • Analyzed, planned and enhanced digital marketing strategies
  • Implemented new technology solutions and processes
  • Managed enterprise cloud storage on Microsoft Business

Web Developer / Designer

University Student Union at CSUN • June 2017 – December 2019

  • Designed and developed the organization’s website while tracking andanalyzing traffic data using Crazy Egg and Google Analytics
  • Created, designed and delivered HTML/CSS newsletters and masse-mails to +210,000 subscribers
  • Decreased opt-out rate by 8% by updating e-marketing strategies
  • Developed, advanced and tested all e-marketing materials
  • Committee member of the Corporate Technology Advancement and Efficiency team

Front-End Web Developer

The University Corporation at CSUN • May – August 2019

  • Managed a team of Graphic Designers, Web App Developers, Web Developers, Copywriters, Content Developers and Marketing Specialists in an Agile environment
  • Developed and designed the organization’s website on WebOne (Drupal CMS)
  • Provided training to staff and admins, and provided them with a custom manual at the end of my contract

IT Specialist

California State University, Northridge• August 2016 – August 2017

  • Provided quality IT support via chat, call and in-person for 280,000 users (Cisco System)
  • Managed accounts, credentials, permissions levels and software access
  • Created protocols for employees to ensure consistent, professional and effective experiences to all users
  • Supervised, trained and managed student employees
  • Managed, resolved and escalated cases on Ebsuite

Tech Support Specialist

Moorpark College• July 2014 – August 2016

  • Founded the IT Help Center for students and faculty support
  • Provided excellent Tech support through chat, call and in-person for 15,000 users
  • Created online classes and Canvas video tutorials
  • Updated the department’s website after analyzing traffic using Google Analytics, to ensure that the pages are modern and relevant to ouraudience and devices used
  • Trained employees and faculty to get their Canvas Learning System certificate
  • Boosted the Professional Development team through implementing effective digital marketing
  • Rolled-out hardware upgrades and software updates

Skills

  • JavaScript/HTML/CSS
  • VHDL
  • JAVA
  • C++
  • Matlab
  • Adobe Creative Cloud

Testimonials

  • Rifaat has been an exceptional employee during his time at the University Student Union at CSUN. He completes his assignments on time without the need for constant supervision and is quick and eager to learn new skills. He has great critical thinking skills and has taken the initiative to improve products and/or processes without being asked. Rifaat represents the organization professionally and has a great, positive attitude that he spreads among his coworkers. He will be a valuable asset to any organization looking for someone with his skills.

    Steven Wein, Multimedia Coordinator

  • Of the thousands of students I have taught, Rifaat Kouaider stands out. He is intellectually first rate, an excellent writer and thinker, and an exceptionally polite student. Though it may sound old-fashioned, Rifaat is one of the hardest working students I have ever encountered. Indeed, Rifaat possesses a trait that is exceedingly rare among today’s college students: he is always wondering how he can improve as a student, writer, thinker, and classmate.

    Jeremy Kaye, Ph.D.

  • What I have appreciated in Rifaat is his overall competence and professional judgment in all areas. If he is leading a project, I know it will be done and done well. Rifaat completes all tasks so well that I do not have to worry when or how the work will be done; I know it will be and it will likely exceed my expectations.

    Jennifer Kalfsbeek-Goetz, Ph.D.